Cisive background check

Cisive is a background screening company whose website describes its services as employee background checks, license monitoring and drug screening.^1,2

The CFPB's list of consumer reporting companies describes Cisive as providing background screening services and post-hire monitoring services.

Cisive says it cannot provide updates on report status until the check is complete.^3,4

Cisive's candidate delay page says its team is working to finish the report and deliver it to the requesting organization. Cisive's candidate support page lists a Candidate Technical Help Desk at 877-214-5496 and customerservice@cisive.com for technical problems.

Cisive says "many reports are completed within a few days," but some take longer.³

Cisive lists these causes of delay: employers or schools that respond slowly, court records that are not online and need in-person searches, international verifications, government holidays, and inconsistencies in the information you gave, such as name variations or missing details. It says to respond promptly if it contacts you for clarification.

Cisive says you cannot access pending reports, but you can request a copy of a completed report through its online form, by email or by phone.^2,4

Cisive warns that sending multiple requests by email, phone and the online form may delay processing. The CFPB's listing says Cisive provides a free report if you request it and if the company has a file on you.

Cisive says you can dispute a report through its candidate portal, by calling its dispute hotline at 855-881-0716, by emailing disputes@cisive.com, by fax at 877-755-0009, or by mail to Cisive, 5000 Corporate Ct #203, Holtsville, NY 11742, Attn: Disputes.^2,4,5

These methods come from Cisive's candidate dispute FAQ, last updated March 5, 2025, and the phone number and mailing address match the CFPB's listing. One section of Cisive's candidate support page lists a different dispute hotline, 1-800-203-1654, and a different mailing address, Cisive Dispute Team, 8707 Commerce Drive, Easton, MD 21601. The contact section of that same page gives 855-881-0716 as the candidate dispute hotline.

Cisive's candidate support page is cisive.com/cisive/support, and the candidate dispute hotline is 855-881-0716.^2,4

The CFPB lists the same phone number, 855-881-0716, and a mailing address of 5000 Corporate Ct, Suite 203, Holtsville, NY 11742, which matches the dispute address in Cisive's dispute FAQ.

If an employer turns you down because of information in a background report, the FTC says the employer must tell you that you have the right to dispute inaccurate or incomplete information with the background reporting company, and the right to an additional free report if you ask within 60 days of the decision.⁶

The FTC says the employer must also give you the name, address and phone number of the background reporting company, and tell you that the company did not make the decision and cannot give reasons for it. Before deciding, the employer must give you a copy of the report and a "Summary of Rights".

The FTC says to dispute a mistake by contacting the background reporting company, explaining the mistakes and asking that they be fixed, with any supporting documentation.⁶

After the company revises your report, the FTC says to review it to make sure the mistakes are gone, ask the company to send a copy of the corrected report to the employer, and tell the employer about the mistake. The FTC also asks people to tell it if they think a background check company included errors in their report, and to report an employer that got a report without permission or turned them down without the required notices at ReportFraud.ftc.gov.

Under the Fair Credit Reporting Act, a consumer reporting agency must conduct a reasonable investigation within 30 days of being notified of a dispute, and the investigation is free.^7,8

The FTC's description of the law says the agency must record the status of the information or delete it, and must tell you the results in writing within five days of finishing. The CFPB says companies must investigate a dispute free of charge.